Stone Age Granite & Marble

Contact Us for a Free Estimate: 504.281.4393

Stone Care

At Stone Age Granite & Marble we acknowledge that the purchase of any natural stone product is a significant one.  Please take a moment to evaluate our performance – your comments and opinions will help us improve our service.  Please be candid with your opinions and feel free to call or write us with any additional comments and/or suggestions.

If you prefer to mail a survey, please download our customer care survey. (pdf)
*required information
Name*
E-mail*
   

Education

1. Were you provided with all the information you needed to make decisions regarding your stone countertops, etc.?
yes no

 

Measuring & Installation
2. How would you rate the quality of the communication you had with Stone Age, including the ability to reach Stone Age associates, follow-up and return calls, and general ease of communication?
Excellent Good Fair Poor
 
3. How would you rate the courtesy and professionalism of the service you received from the measuring and installation crew?    
Excellent Good Fair Poor
 
4.  How would you rate the accuracy and quality of the installation? 
Excellent Good Fair Poor
 
5. How would you rate the cleanliness of your home after the installation crew finished their work?
Better Than Expected As Expected Worse Than Expected
 

6. Please list any areas where you were not satisfied with the installation, or any areas where we exceeded your expectations:

 

Product Quality
7. How would you rate the quality of the natural stone you received?
Excellent Good Fair Poor
 
8. How would you rate the quality of the edge details and the cutouts?
Excellent Good Fair Poor
 

Follow Up
9. Were you educated on how to care for your countertops? 
yes no
 
10. Did you receive a thank you card and a note for a complimentary bottle of stone cleaner?
yes no
 

11. If an adjustment was needed, was it handled properly and to your satisfaction?
yes no

 
12. Would you recommend Stone Age Granite & Marble?
yes no
 

General
13. Have you been to our website before today, www.Stoneagegraniteandmarble.com?
yes no
 
14. How did you find out about us? 
 

15. Comments & Suggestions:
 
Thank you for your help in assisting us with our commitment to total customer satisfaction; we appreciate your time and business.